VAWNet Mini Collection: Conflict Resolution Tools for Domestic Violence Shelter Staff

Conflict Resolution Tools for Domestic Violence Shelter Staff
Although most domestic violence victims who seek assistance from local domestic violence programs do not need emergency shelter, far too many do. For those fleeing an abusive partner, finding a safe and supportive refuge for themselves and their children is critically important. In most cases, domestic violence shelter staff and volunteers work hard to create and maintain a ”home-like” feel for the families that come to a shelter and a shared sense of communal living among shelter residents. Some programs are able to offer individual rooms with private bathrooms for residents, while others may have two or three families sharing a room or a suite of rooms with a common bathroom. Typically, a shelter has other common areas where residents prepare and eat meals, play with their children, watch TV, use a computer if one is available, and socialize.


Sharing living space with others is difficult under the best of circumstances and conflicts are inevitable – anyone who has grown up in a large family or shared an apartment with others knows this first hand! But group living is particularly challenging when you are sharing communal space with strangers who, like you and your children, are living in real fear, are unsure of the future, and are recovering from the trauma of domestic violence.

While advocates working in shelter programs are expected to build a community and manage a household of women and children from diverse backgrounds and circumstances, many may not receive the necessary training to resolve the types and intensity of conflicts that may arise within the shelter. Such training should equip advocates to better identify, understand and respond to the many challenges associated with communal living, including those described in Meeting Survivors' Needs: A Multi-State Study of Domestic Violence Shelter Experiences, discussed in more detail below.

Mini Collection

In order to help address the training and technical assistance needs of domestic violence advocates, the National Resource Center on Domestic Violence (NRCDV) developed this brief collection on Conflict Resolution Tools and Resources for Domestic Violence Shelter Staff. Building on the findings from the Meeting Survivors’ Needs study, this online collection includes selected materials and resources intended to equip advocates with a contextual framework and practical skills to better resolve conflicts that often arise within a shelter environment. A full set of publications related to Meeting Survivors' Needs: A Multi-State Study of Domestic Violence Shelter Experiences can be found at http://new.vawnet.org/category/index_pages.php?category_id=936, including the Research in Brief, Executive Summary, and Final Report, as well as Webinar materials, a Shelter Study FAQ, and related resources.